1. Eligibility for Returns 1.1 Products can be returned within 7 days of delivery if they meet the following criteria: The product is defective or damaged upon arrival. The product delivered does not match your order (wrong item, color, or size). The product is unused and in its original condition, including packaging, manuals, and all accessories. 1.2 Items that are not eligible for returns include: Products that show signs of use or wear. Products without the original packaging or accessories. Items marked as "non-returnable" on the product page or during purchase. 2. Return Process 2.1 To initiate a return, please contact our customer service team at [insert contact information] within 7 days of receiving the product. Provide your order number, reason for the return, and supporting images if the product is damaged or defective. 2.2 Once your return request is approved, you will be provided with return shipping instructions. Please make sure to follow the instructions and securely pack the item to avoid damage during return transit. 2.3 Shipping costs for returns: If the product was damaged, defective, or incorrect, we will cover the return shipping costs. For other return reasons (e.g., change of mind), customers are responsible for return shipping costs. 3. Refunds 3.1 After receiving and inspecting the returned item, we will notify you via email or phone about the status of your refund. Refunds are typically processed within [X] business days of receiving the returned product. 3.2 Refunds will be credited back to your original payment method. If payment was made via cash on delivery (COD), the refund will be processed through bank transfer or store credit, as per your preference. 4. Exchanges 4.1 If you received a defective or damaged product, you may request an exchange instead of a refund. Exchanges are subject to product availability. If the same item is unavailable, you may opt for a refund or choose a similar product. 5. Non-Returnable Items Certain items cannot be returned for hygiene or safety reasons. These include: Opened personal care products (e.g., grooming items). Products marked as "final sale" or "non-returnable" on the product page. 6. Contact Information For any questions regarding returns or refunds, please contact our customer service team at: Phone: [Insert Phone Number] Email: [Insert Email Address]